FAQs

1. How can I contact you?
You can reach us anytime via our Contact page or email us at Maplebubb7@gmail.com . We're always happy to help with any questions or concerns!

2. Do you ship worldwide?
Yes, we do! 🌍 We offer international shipping to most countries. Shipping rates and delivery times will be calculated at checkout based on your location.

3. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. If your order hasn’t been processed yet, we’ll do our best to update or cancel it for you.

4. How long does shipping take?
Processing usually takes 1–3 business days. Delivery times depend on your location, but you'll receive tracking info as soon as your order ships.

5. How can I place an order?
Simply browse our store, add your favorite items to the cart, and check out when you’re ready. It’s quick, safe, and easy!

6. What if I receive a damaged item?
We’re so sorry if that happens! Please reach out within 24 hours of receiving your order with photos, and we’ll make it right — either by sending a replacement or offering a refund.

7. Can I return or exchange an item?
Yes! You can return or exchange an item within 7 days of delivery, as long as it's unworn and in original condition. Personalized items may not be eligible — check our return policy for details.

8 Are your products ethically sourced?
Yes! We prioritize working with ethical suppliers who are committed to sustainable and responsible sourcing. Many of our pieces feature eco-friendly materials, and we’re continuously working to improve our impact.

9. What materials do you use?
Our jewelry is made from quality materials like sterling silver, gold-plated brass, stainless steel, and semi-precious stones. Each product page includes material details.

10. How do I care for my jewelry?
To keep your pieces shining: avoid contact with water, perfume, and chemicals. Store them in a jewelry box or pouch when not in use.